Frequently Asked Questions
Everything you need to know about finding your dream gown at Calily Bridal.
How do I determine my correct size?
Bridal sizing often runs smaller than high-street fashion. We recommend checking our detailed size chart and having a professional take your measurements—specifically bust, waist, and hips—before placing your order.
How long does shipping take for bridal gowns?
Standard shipping typically takes 10-14 business days. However, for made-to-order gowns, please allow 3-4 months for production and delivery. We recommend ordering at least 6 months before your wedding date.
What is your return policy?
We offer a 14-day return window for standard-sized, unworn gowns in their original condition. Please note that custom-made dresses and final sale items are non-returnable.
Can I request customizations to a dress?
Yes, many of our styles offer minor customization options such as sleeve length adjustments or neckline changes. Please contact our bridal stylists via the 'Custom Request' form for a personalized quote.
Do you offer international shipping?
Calily Bridal ships worldwide. Shipping costs and delivery timelines vary by country and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties.
Are the colors on the website accurate?
While we strive to display colors as accurately as possible, fabric shades may vary slightly due to screen settings and lighting. We offer fabric swatches for purchase if you wish to see the material in person.